Thank you for choosing Flowers Eltham for your online flower delivery needs across Eltham and the surrounding areas. The following Terms & Conditions (“Terms”) set out the agreement governing your use of our website, the placement of orders, payments, cancellations, liability, and compliance with applicable law. These Terms apply specifically to all customers located in Eltham and nearby locations who purchase flower deliveries through our online platform. Please read these Terms carefully before placing your order. By using our site and submitting an order, you agree to be bound by these Terms & Conditions in full.
We pride ourselves on providing high-quality flower delivery services to Eltham and the surrounding areas. Our straightforward online ordering process ensures your chosen bouquets are delivered fresh and on time.
To place an order, please follow these steps:
Our acceptance of your order and the creation of a legally binding contract between you and Flowers Eltham will only take place when we dispatch your flower delivery and send you a dispatch confirmation.
All flower arrangements are subject to availability. We strive to fulfil every order as pictured and described, using the freshest blooms, but flower availability can vary by season and demand. In cases where certain flowers or wrapping materials are unavailable, we reserve the right to substitute them with items of equal or greater value and similar style and colour, ensuring your bouquet retains its intended appearance and value.
If significant substitutions are necessary, we will make reasonable efforts to contact you using the details provided at checkout. However, where timely contact is not possible and to avoid delivery delays, substitutions may be made at our discretion.
We offer flower delivery throughout Eltham and neighbouring areas. Our deliveries are generally made between the hours stated at checkout, dependent on availability and your preferred delivery date. While we make every effort to deliver your order on your requested date, specific times cannot be guaranteed.
It is your responsibility to ensure the correct delivery address and recipient details are provided. If you provide incorrect or insufficient information, Flowers Eltham cannot be held responsible for failed deliveries or delays. Should a delivery not be possible due to absence of the recipient, incorrect address, or inaccessibility, we will attempt to contact you to arrange a redelivery or collection where feasible. In some cases, flowers may be left in a safe location or with a neighbour, at our discretion.
Deliveries outside Eltham may incur additional charges. Any such fees will be clearly displayed before completing your purchase.
All prices shown on our website are in Pounds Sterling (£) and include VAT, where applicable. We accept secure payment via methods shown on the website at checkout. Payment must be received in full before orders are processed or dispatched.
If there is a problem with your payment, we will notify you immediately and request corrective action. Failure to resolve payment issues will result in cancellation of your order.
For your security and ours, all payment transactions are processed using secure encryption technology. We do not store your payment card details on our systems.
If you wish to make changes to your order (such as delivery address changes or card message edits), please contact us as soon as possible after placing your order. We will do our best to accommodate changes, but cannot guarantee amendments can be made after preparation and dispatch of your flowers.
You may cancel your order for a full refund up to 24 hours before the scheduled delivery time. Cancellations must be made via the process stated on our website. Orders cancelled within 24 hours of the delivery slot, or after your flowers have been prepared and dispatched, may not be eligible for a refund due to the perishable nature of fresh flowers.
Flowers Eltham reserves the right to cancel your order for reasons including but not limited to: item unavailability, payment issues, or violations of these Terms. In such cases, we will notify you promptly and issue a full refund.
Due to the perishable nature of flowers, returns are generally not accepted. However, customer satisfaction is paramount. If you are not satisfied with your delivery, please contact us within 24 hours of receiving your order, providing photographs and a clear explanation of the issue. Complaints made after this period may not be accepted.
Refunds or replacements are provided at our sole discretion if flowers are damaged, wilted, or significantly not as described, provided you have followed the care instructions supplied.
Flowers Eltham is committed to fulfilling your order to the highest standard. If we fail to deliver your order or deliver flowers that are damaged or not as described, our liability is limited to the price of the goods ordered or replacement at our discretion.
To the maximum extent permitted by law, Flowers Eltham is not liable for:
No provision in these Terms is intended to exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be legally excluded.
In using our website and services, you agree:
You must be at least 18 years old to place orders on our website.
All website content, images, and product designs are the intellectual property of Flowers Eltham or its licensors. You may not copy, reproduce, or use any materials from our website without prior written consent, unless required for strictly personal, non-commercial use related to purchasing from us.
Flowers Eltham takes your privacy seriously. All personal information provided in the course of placing an order is handled in accordance with our privacy policy and the UK Data Protection Act and GDPR. We use your information solely to process orders and deliveries, and only share necessary details with delivery partners. Full details of how we manage and protect your data can be found in our privacy policy, available on our website.
We are not liable for any delay in or failure to perform our obligations where such delay or failure results from events or circumstances outside our reasonable control (including, but not limited to, acts of God, fire, flood, extreme weather, strikes, pandemic, or government restrictions).
Flowers Eltham reserves the right to amend these Terms & Conditions at any time and for any reason. Updated Terms will be posted on our website and apply from the moment of publication. Please review these Terms each time you place an order to ensure your ongoing understanding and acceptance.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with orders placed through Flowers Eltham, including non-contractual disputes, will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms is found to be unlawful, invalid, or unenforceable by a court, the remaining portions will remain in full force and effect.
No waiver by Flowers Eltham of any breach or default of these Terms shall be deemed a waiver of any preceding or subsequent breach or default.
If you have any questions about these Terms & Conditions, your order, or our services, please refer to the contact and customer care sections available on our website. Our team is happy to assist you with any queries regarding flower delivery in Eltham and nearby areas.
These Terms & Conditions apply to all flower delivery orders placed by customers living in or requesting delivery to Eltham and the surrounding areas via Flowers Eltham’s online platform.
By proceeding with your flower delivery order, you confirm that you have read, understood, and accepted these Terms & Conditions in their entirety.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 90 Eltham High St, London, SE9 1BW.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Eltham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Eltham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
