At Flowers Eltham, our commitment is to deliver only the freshest and most beautiful flowers to our valued customers in Eltham and the surrounding area. As a trusted local florist serving households and businesses nearby, we take pride in our Fresh Flowers Guarantee, ensuring that each bouquet and arrangement is hand-selected for quality and longevity.
Your satisfaction is our priority. If your flowers arrive damaged, wilted, or not up to the standard of our Fresh Flowers Guarantee, please notify us as soon as possible. We require that you contact us within 24 hours of receipt for damaged-on-arrival claims, with a photograph of the flowers and packaging if possible. This allows us to swiftly address your concerns and uphold our promise of quality service to the Eltham community.
We guarantee that our flowers will remain fresh for at least 3 days from the time of delivery if cared for in accordance with our care instructions included in your package. Keeping your flowers away from heat sources, in clean water, and following our easy care tips will help ensure they stay beautiful for longer. If you experience premature wilting within the guaranteed freshness window, please reach out so we can make things right.
If your order does not meet our Fresh Flowers Guarantee, you may be eligible for a full refund or a replacement arrangement. Our team will discuss the available options with you once your request is received and the issue is confirmed. Replacements will be prioritised for next possible delivery day, ensuring you do not miss out on fresh blooms. Refunds are processed via your original method of payment and may require returned items for review.
We strive for complete customer satisfaction with every delivery. If you are unhappy with your flowers, the delivery process, or any aspect of your experience with Flowers Eltham, we invite you to send us a detailed complaint. Please include your order details, a description of the issue, and photographic evidence where relevant. Our team reviews every complaint carefully and will respond with a resolution plan within two business days.
Flowers Eltham has built its reputation as a reliable and caring local florist. We appreciate the trust you place in us to brighten your home, business, or special occasion with fresh, beautiful flowers. Your feedback helps us continually improve. Rest assured, when you choose us, you choose an Eltham florist dedicated to exceptional service and the highest standards of floral freshness.
If you have questions regarding returns, refunds, damage, or wish to submit a complaint, please contact our friendly team. We're always here to ensure your Flowers Eltham experience exceeds expectations, every time you order.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
